Coronavirus Information

Outside Visitation – Assisted & Independent Living – Begins Monday, June 8

Dear Families and Responsible Parties of our Residents:

I’d like to provide information on outdoor visitation for our assisted and independent living residents, beginning on Monday, June 8.  Please note:   Outdoor visitation for our nursing home residents remains restricted at this time.  We’ll continue with Skype and window visits for the time being.

  • Visitation will be by appointment only. The facility has established an account on SignUpGenius to provide a convenient mechanism to set up appointments. To Set your appointment, go to and enter this email address into the box labeled “Search for a Sign Up”: Note that there are various ads that attempt to have you click on them, but ignore them and just scroll down to get started setting visitation appointments. Lisa McFarland, Assisted Living Activities Director, will be managing the appointment schedule. If you need help, you can call Lisa at (330) 562-6171. Also note that we’ve provided the schedule through June and you may have to click to additional pages to see the entire month. Please do not schedule more than 2 visits per week at this time.
  • The visitation location is the newly installed patio at the back assisted living entrance (cul de sac). There is a large umbrella to provide shade and cover in inclement weather.
  • Both residents and visitors will have to wear masks, and remain 6 feet apart. We ask that visitors bring their own face masks, although we will have masks available if you do not have one. A facility staff member will monitor the visit in terms of screening visitors (taking temperature & asking a few questions regarding signs & symptoms, maintaining a visitor log) as well sanitizing of furniture before and after the visit.
  • Visits will be for a maximum of 25 minutes, allowing the staff member a few minutes to sanitize before the next visit.
  • Current days and times: Mondays, 9am to noon; Wednesdays, 3pm to 7pm; Saturdays, 10am to 2pm.
  • Visitations will be limited to 3 visitors per visit and two visits per week. Children are welcome as long as they are supervised and following these guidelines.
  • No food or beverages shall be permitted during the visitation. All items brought from home for a resident must follow our drop off policy (main entrance). Since we are a no-smoking campus, smoking is also not allowed. Pets are also not allowed due to the temptation to break the 6 foot rule.

Again, we will adjust the visitation program along the way to the needs of you and your loved one.

As always, please contact me with any questions. (330) 562-6171.


Aaron Baker, Administrator/Owner

Making People Happy Makes Me Happy! (Mickey Mouse)

Since he’s not busy spreading happiness at Disney World right now, Mickey Mouse stopped by for a few “window visits” with the residents at Kensington at Anna Maria.   Mickey definitely put many a smile on many faces.  Thanks for spreading the love.

Covid-19 Update

At Anna Maria, the health and well-being of our staff and residents is our top priority. We are sad to confirm that yesterday morning one of our residents, an 85 year-old with significant health conditions, passed away at a local hospital after being treated for COVID-19. Our community is devastated by the loss, and our hearts go out to the family of that resident. HIPAA privacy guidelines prevent the sharing of personal patient information, but we can also confirm that we currently have 10 residents who have tested positive for the virus. Four of our staff members have also contracted the virus, and they are both recovering in isolation at home in accordance with CDC, CMS, and ODH guidance.

We continue to work closely with the Portage County Health Department and carefully follow the infection prevention and control guidance issued by the CDC, CMS, the Ohio Department of Health, and related directives from Governor Mike DeWine’s office for all our residents. We have converted our segregated rehab unit as an isolation and recovery area for our effected residents, and our Medical Director continues to monitor our residents and staff members.

As this crisis sweeps across the nation, our hearts are with our residents and their families as we continue to support our recovering residents, and care for our community of staff and residents.

Chris Norton and Aaron Baker

Administrators / Owners

We Are Okay!

Here’s a little bit of sunshine to help brighten your day!  We are taking this hour by hour, day by day;  stay tuned for more pictures of “We are doing Okay!” Click any of the photos below to view them all in a large photo gallery!

Genee… I’m Doing Okay

Eleanor… I’m Doing Okay!

Scarlett – I’m Doing Okay!

Virtual Visits Via Skype

Dear Families:

Beginning today, we will be able to offer virtual visits via Skype, which is an app that can be downloaded to any device with a camera. After download, you will be able to set up a personal Skype ID with a username and password. (For technical support with Skype, visit ).  After obtaining the ID and password, please call Anna Maria to provide us with this information. We have established a scheduling system to offer these virtual visits.

As we begin this program, we are going to limit the virtual visit time to 10 minutes/resident.  We will re-evaluate the program after a few weeks and adjust accordingly.

Thank you in advance for your patience and support . Please call the front desk to schedule a convenient time.

Anna Maria – 330-562-6171

Kensington – 330-562-3120

Atrium – 330-562-7777

Covid-19 Update – Eliminate Communal Dining

Dear Family and Friends:

We would like to provide more detail regarding our plan to eliminate communal dining, to the extent we can, in the buildings.  Overall, meals will be delivered to resident rooms for those residents who can eat independently.  For those residents who need assistance/cuing, we will continue to serve these residents in the dining rooms/common areas, however, we will allow only two residents per table to minimize the risk of spread.

The new dining model began at the Kensington building yesterday, and will begin at Anna Maria (nursing facility and assisted living), on Wednesday, March 18.  Please understand that we may need to adjust this new dining model, as it is very different from the current operation.

We will continue to provide updates as this crisis continues.  Thank you.

Aaron Baker and Chris Norton

Administrators / Owners

COVID-19 Update: New Restrictions – Anna Maria/Kensington

Dear Families and Friends,

We, along with all other long term care providers across the state and nationally, were informed of additional restrictions over the weekend.

At the state level, the Ohio Dept. of Health has revised its order from last week to now further restrict visitors to “end of life situations” only.

At the federal level, the Centers for Medicare & Medicaid Services issued the same guidance on visitation, plus a ban on communal dining and all group activities, such as internal and external group activities.

Anna Maria and Kensington have implemented the further visitation restriction, and the cancellation of group activities. We will be implementing the elimination of communal dining over the next 48 hours. The result will be a combination of staggered dining times as well as residents eating in their rooms—all designed to minimize exposure.

We are currently working on getting the Skype application installed on several iPads, and should have this ready in the next few days. We will do our best to keep you informed as this crisis evolves.

We will be providing residents with this same update today.


Aaron Baker                     Chris Norton

Administrator/Owner    Administrator/Owner

COVID-19 Update

Dear Families and Friends,

As we are continuously receiving more information and guidelines from various governmental agencies, our COVID-19 policies will continue to evolve. Last night, we received an order from the Ohio Department of Health (ODH) regarding limiting access to Ohio Nursing Homes. This order adds a few requirements to the original visitation policy that we sent out (via email and USPS) Wednesday afternoon, which was based on federal guidance from Medicare & Medicaid Services. We have highlighted the changes in the visitation policy in red below.

REVISED VISITATION POLICY – Updated 3/12/2020; Effective Friday, 3/13/2020
Anna Maria (nursing facility & assisted living) and Kensington are continuing to limit visitation. This is defined as the visitor should not be allowed to come into the facility, except for certain situations, such as end-of-life situations or when the visitor is essential for the resident’s emotional well-being and care.

Additional Requirements for Visitation Established by the ODH Order on 3/11/2020:

  • All non-staff visitors (other health care providers, contractors, governmental agency personnel, and vendors) will be required to produce a state or federal ID and provide their business address and phone number.
  • The screening will include the questions below, with the addition of a body temperature check (we will be taking temperatures)
  • The facility will be restricted to one point of entry. For the Anna Maria building (including all of assisted living), the point of entry will be the main entrance of the nursing facility. For Kensington, the point of entry will also be the building’s main entrance.
  • Allow resident to discharge from facility at any time (return home with family).

No visitation, even under the limited definition, will be allowed by those who meet the following criteria:
1. Signs or symptoms of a respiratory infection, such as fever (specifically, body temperature of 100.4 degrees or higher), cough, shortness of breath, or sore throat.
2. In the last 14 days, has had contact with someone with a confirmed diagnosis of COVID-19, or under investigation for COVID-19, or are ill with respiratory illness.
3. International travel within the last 14 days to countries with sustained community transmission. For updated information on affected countries visit:
4. Residing in a community where community-based spread of COVID-19 is occurring.

NOT PART OF THE VISITATION POLICY, BUT ALSO INCLUDED IN THE ODH ORDER: Everyone allowed to enter the facility aside from visitors (all facility staff, other health care providers, contractors, governmental agency personnel, and vendors) also be screened for signs and symptoms of COVID-19.

SURVEILLANCE of the Corona Virus Outbreak
We have a dedicated nurse position, the Infection Preventionist, who will be in charge of daily surveillance of the COVID-19. Their duties include:

  • Monitor the presence in Ohio and locally in Portage County
  • Monitor new information from CDC or ODH or the Portage County Dept. of Health
  • Communicate information on facility illness with Portage County Dept. of Health
  • Communicate information on facility illness with medical director
  • Oversee monitoring process of respiratory illness in residents and follow-up

The same procedures that apply to visitors will apply to staff. Staff members who have signs and symptoms of respiratory infection have been directed not to come to work and seek guidance from their healthcare provider. Any staff member who develops signs and symptoms while on the job will immediately stop work and be sent home for self-isolation and seek guidance from their healthcare provider.
A major risk to all nursing facilities and other providers is a severe staffing shortage in the event of an outbreak. We have contracted with a staffing agency as an added precaution in the event of a staffing shortage.

If Anna Maria or Kensington begins to have residents suspected of having COVID-19 infection, the local health department will be contacted. Symptoms of COVID-19 may vary in severity from lack of symptoms to mild or severe, and possibly even death. Initially, symptoms may be mild and not require transfer to a hospital as long as we can follow the infection prevention and control practices recommended by CDC. The recommendation is that the facility not transfer the resident to the hospital if the resident does not require a higher level of care and the facility can adhere to the rest of the infection prevention and control practices recommended for caring for a resident with COVID-19.

PPE consists of supplies such as masks, gowns, gloves, face shields, etc. Nursing facilities and other providers across the country are experiencing a widespread shortage of PPE, and medical suppliers report either that they have limited inventory and are restricting deliveries or that they have no inventory. The shortage stems from a sharp decline in production of these items in China. While federal officials are trying to stimulate domestic production of PPE, providers are left with conflicting directions: to make PPE easily available to staff, patients, and visitors but also to conserve PPE as much as possible and to make do when it is not available. Anna Maria and Kensington are working with our medical supply provider to purchase as much PPE as possible. We do have a supply of PPE from our general emergency preparedness program. However, we will be conserving as much PPE as we can should an outbreak occur.
The facility uses EPA registered antimicrobial cleaning products for use against Novel Coronavirus SARS-CoV-2, the cause of COVID-19. The Supply Coordinator will monitor usage of supplies and communicate level of need with vendors.

We will be screening new admissions into the facility for possible COVID-19 infection, and based on their condition and our capacity to meet isolation/care standards, we will make decisions for admission on a case by case basis. Our local county health department, as well as CMS, are emphasizing the critical need for healthcare facilities to continue to provide care for all patients, irrespective of COVID-19 infection status, at the appropriate level (e.g., nursing home, home-based care, outpatient, urgent care, emergency room, or hospitalization). We may need to respond to a surge in residents requiring care.

Nursing staff will be continuously monitoring residents for signs/symptons of COVID-19. If COVID-19 is suspected, facility will initiate isolation protocol.
The facility will order tests as directed by the resident’s physician and the Medical Director. Decisions such as moving or not moving residents will be made by the Director of Nursing and Administration with input from the Medical Director and the Infection Preventionist. It is not our intent to disrupt the residents from their existing rooms and living arrangements, but an outbreak could require these temporary changes.

Flyers have been placed at the entrances and throughout the buildings with information about the virus and prevention as new information becomes available. We are also providing educational sessions to staff on our procedures and on COVID-19 in general.
In addition to this email, letters will be sent to all resident families/responsible parties.


Person-to-person spread
The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes.

These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

Can someone spread the virus without being sick?

  • People are thought to be most contagious when they are most symptomatic (the sickest).
  • Some spread might be possible before people show symptoms; there have been reports of this occurring with this new coronavirus, but this is not thought to be the main way the virus spreads.

Spread from contact with contaminated surfaces or objects
It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Precautions that everyone should observe:

  • Do hand hygiene frequently, preferably with soap/water but also alcohol handrub acceptable
  • Use Cough Etiquette, to cover cough or sneeze with tissue and discard, then do hand hygiene or cough into elbow if no tissue
  • Use the antiseptic wipes in stores for shopping cart or baskets; wash hands frequently at home
  • Clean surfaces and doorknobs and other frequent touch surfaces frequently at home

For more information on COVID-19, go to the CDC website:

Again, it is our intent to place the health and well-being of the residents first, and we appreciate your cooperation and understanding in advance in dealing with this health crisis. We can be reached at (330) 562-6171.

Aaron Baker & Chris Norton, Administrators/Owners